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Dallas County · 1 day ago

COMMUNICATION TECHNICIAN (GENERIC)

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

Dallas County is seeking a Communication Technician to monitor the County's Computer Aided Dispatch (CAD) system and manage radio communication frequencies. The role involves receiving emergency calls, dispatching support, and ensuring effective communication during routine and emergency operations.

GovernmentInformation ServicesNon Profit

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Receives and directs incoming emergency and complaint calls, answers hot lines, provides general information and other County numbers to callers, relays instructions to parties, refers difficult calls to the Supervisor for action and directs calls to proper authority

Monitors logged calls on the CAD system and dispatches appropriate routine and emergency support, as necessary

Monitors Patrol, Warrant Execution, Bailiff, Detention, Constable, Building Security, Fire Marshall, Medical Examiner and Public Works radio frequencies, logs calls, provides various information and support and dispatches help and back-up, when required

Answers 911 telephone calls from primarily unincorporated areas of the county and secures necessary emergency assistance

Performs criminal history inquiries on requested individuals and provides information to authorized personnel

Monitors court security alarms, court evidence locker alarms, jail holdover fire alarms and building fire alarms and dispatches appropriate personnel to respond to and report actual situations

Sends and receives TLETS/NLETS communications between DSO and other law enforcement agencies relative to warrant confirmations, stolen vehicles, wanted persons, runaways and other subjects

May serve as a shift leader in the absence of the Supervisor

Performs other duties as assigned

Qualification

Telecommunicator LicenseTCOLE certificationTyping 35 wpmCAD system monitoringEffective communication

Required

Graduation from accredited high school/GED Program

One (1) year clerical/administrative work related experience, OR 15 hours of college or a combination of the two; OR Six (6) months work experience as a telecommunicator / 911 operator

Employees assigned to the Sheriff's Department Communications Division must be at least 18 years of age

Have a high school diploma from an accredited high school or a high school equivalency certificate (GED) administered and awarded through the Department of Education and State GED testing facilities in the United States on file

Be able to obtain a Telecommunicator License issued by the State of Texas within twelve months

Ability to type 35 wpm

Will be trained in telecommunication procedures and is required to become TCOLE certified as a terminal operator to use the TLNETS/NLETS, NCIC, TCIC and other computer crime systems

Ability to effectively communicate, both verbally and in writing

Establish and maintain effective working relationships with employees, departments and the general public

Requires successful completion of a polygraph and extensive background investigation

Subject to random, unannounced drug/alcohol testing

May require prolonged sitting, reaching, pulling, pushing and lifting of up to 25 lbs., unassisted

Works 8-hour shifts covering 7-days/week, 24 hours/day with non-standard weekends and holidays