Apply on Employer Site

Leidos · 1 day ago

Enterprise Service Desk Specialist, Sr.

Kansas City, MO

Full-time

Onsite

Mid, Senior Level

3+ years exp

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. The Senior Enterprise Service Desk Specialist will support the Navy and Marine Corps by providing Tier 1 level IT support, troubleshooting technical issues, and maintaining the core backbone of the Navy-Marine Corps Intranet.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve As The Initial Point Of Contact For IT Related Problems And Provide Tier 1 Level Support Which Will Consist Of Providing Phone And Online Support To Users, Performing Troubleshooting, Resolving Technical Issues, And Following Escalation Protocols As Necessary

Provide health and status monitoring of the networks

Documenting and communicating outage information to co-workers and customers

Executing scripts

Open and close tickets

Correlate events and incidents for management of Information Technology (IT) Services

Qualification

CompTIA Security+IT customer serviceIT ticketing systemRemote desk takeoverTroubleshootingNetwork monitoringExecuting scripts

Required

High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

U.S. Citizen with an active DOD Secret security clearance

DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

Must be willing to work shifts, including evenings and weekends

Preferred

Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage