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State of South Carolina · 1 day ago

IT Services Specialist III

York County, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

The State of South Carolina is seeking an IT Services Specialist III to support various IT-related services and communications at York Technical College. The role includes working with service providers, monitoring IT services, and ensuring high availability for users.

Government

Responsibilities

Works with service providers to include but not limited to: Comporium, Intrado, T-Mobile, Segra, and Tru-Vista, to provide support to hosted IP telephony service, cell phones, hot spots, panic buttons, and other network/communications devices/services in use at the college

Support for IT related product acquisitions and services, including cyber-insurance, software / hardware products, application services

Perform service monitoring via configuring and using tools such as SolarWinds, Office 365 monitoring, and monitoring included within both on premise and cloud based (SaaS) services to ensure a high degree of availability for customers

Remediation of issues discovered as a part of monitoring, either directly or in working with other YTC staff or service providers

Performs other duties as required

Qualification

Network architectureHosted telephony solutionsService monitoring toolsCyber-insurance knowledgeCommunication skills

Required

Bachelor's degree or

Associate's degree in a related field and at least two years relevant experience

Preferred

Knowledge of high level PC, Server, Network architecture as it pertains to system monitoring, data backup, auditing, alerting, logging, and access control

Knowledge of hosted telephony solutions, enterprise monitoring and back-up solutions