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Helen of Troy · 1 day ago

Customer Service Coordinator I

Chambersburg, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Helen of Troy is a global leader in the consumer products industry, known for its innovative brands. The Customer Service Coordinator I role involves processing customer orders, maintaining records, and ensuring timely delivery while providing excellent communication and support to both customers and sales representatives.

Consumer GoodsManufacturingRetailShopping

Responsibilities

Audits, prepares, and processes manual, EDI, and internet orders from our B2B customers (i.e. resellers and product dealers)

Ensures customers expectations are met and enforced by the Warehouse, Credit, EDI, and the Marketing Departments

Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost effective way, while maintaining customer expectations and demands

Processes manual, EDI, and internet orders

Maintains customer records to include: price lists, shipping addresses, and cross references

Communicates order information with the customer and/or Sales Representatives via phone calls and e-mails and responds to requests internally and externally

Monitors sales orders to ensure they are processed to the warehouse in the specified timeframe

Tracks shipments to ensure timely delivery by our carriers

Monitors inventory levels to ensure all inventory and products are available

Reviews scorecards for performance and tracking improvement

Reviews and researches deduction updates or feedback

Acknowledges vendor compliance updates

Maintains files and archives of customers orders

Processes new accounts

Performs other duties as assigned

Qualification

Microsoft OfficeORACLEAccounts ReceivableData EntryInventory ManagementMulti-taskingFilingDocument ControlShipping/ReceivingBar Code ScanningBill of LadingsCommunication SkillsTeamworkTime ManagementOrganizational Skills