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California Academy of Sciences · 1 day ago

Senior Membership Coordinator

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$30.63/hr - $33.15/hr

2+ years exp

The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco’s Golden Gate Park. The Senior Membership Coordinator is responsible for supporting the Academy’s membership acquisition and renewal marketing campaigns, member stewardship communications and events, and routine CRM database tasks.

Education

Responsibilities

Support renewal and acquisition marketing operations including lists, direct mail, and email management. Work with outside consultants and printers to coordinate campaigns and ensure accuracy and timely delivery of all assets. Serve as a key point of contact for campaign logistics and troubleshoot data or list issues as they arise

Manage email building in CMS for stewardship, renewal, and acquisition campaigns

Copy review support for email and direct mail marketing and member communications

Day of support at membership events and Members’ Months (may include some weekend and evening support)

Support with membership creative asset requests and inventory

Tessitura data entry, list generation, and source code creation in support of monthly campaigns (auto-renew, installment plans, renewal, acquisition). Ensure accuracy, troubleshoot issues, and recommend workflow improvements

Coordinate administrative tasks including meeting scheduling, notes, and action item follow-up. Support project tracking and help maintain visibility into campaign timelines and deliverables

Follows all Academy safety regulations

Other duties as assigned

Respond and interact with the Academy’s member community (inquiries, membership status, billing, etc). Resolve complex inquiries, identify trends, and recommend improvements to enhance the member experience

Qualification

CRM database experienceGoogle Workspace proficiencyProject management systemsAnalytical skillsOralCustomer service excellenceWritten skillsOrganizational skills

Required

2-3 years of experience in nonprofit, marketing, or administrative support role

Proficient with Google Workspace (Docs, Sheets, Drive, Forms) or similar software

Experience working in a CRM database and a willingness to learn the Academy database (Tessitura)

Familiarity with project management systems (similar to Wrike or Asana)

Knowledge and interest in the Academy and enthusiasm for the mission

Strong oral, written, and interpersonal skills required with the ability to effectively engage Academy supporters, volunteers, and cross-functional teams

Proactive, solution-oriented, with strong analytical skills and the ability to compose clear, professional correspondence

Strong commitment to customer service excellence and the ability to effectively communicate and problem solve for customers

Able to work in a fast-paced environment, manage simultaneous tasks and timelines, high respect for confidentiality

Good judgment, excellent organizational skills, flexibility, and able to manage multiple tasks and projects

Computer proficiency and the ability to learn new software quickly: Microsoft Office and Google Workspace

Demonstrated database experience in Tessitura or similar systems is a plus

Comfortable in a self-driven, flexible, creative, fast-paced environment

Ability to work efficiently and communicate with staff, cross-functional teams and external customers from different backgrounds, identities and experiences