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Notre Dame Federal Credit Union · 1 day ago

Communications Specialist

Notre Dame, IN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Notre Dame Federal Credit Union is seeking a Communications Specialist to support their digital communications efforts. The role involves managing content across various digital channels, collaborating with internal and external stakeholders, and enhancing member engagement through effective communication strategies.

BankingFinanceFinancial ServicesImpact InvestingInsurance

Responsibilities

Manage the day-to-day coordination of member communications, including onboarding messages, drip campaigns, and general marketing outreach

Develop and maintain email and SMS communication schedules across multiple brands to ensure timely, relevant, and compliant delivery

Collaborate with external vendors to coordinate and deliver marketing communications

Request and manage targeted member lists for segmented campaigns, maintaining clear records of communications and approvals

Work within HubSpot (or similar CRM platform) to build, schedule, and monitor automated email workflows

Track campaign performance and collaborate with marketing leadership to optimize future communications

Maintain consistent branding, tone, and formatting across all outbound messages

Write and distribute press releases as needed

Assist in drafting, editing, and formatting content for blogs, landing pages, emails, and social posts

Produce or coordinate visual content such as photography, short-form video, or basic graphic design to enhance marketing campaigns and member engagement

Collect stories, photos, and event updates from branches and distribute them to appropriate channels

Work with internal experts and freelance writers to prepare content for review and posting

Partner with the creative team to prepare final materials for digital publication

Edit and resize images as necessary

Help maintain detailed communication and social media schedules for the credit union and its CUSOs

Schedule approved content across channels and monitor for engagement or required follow-up

Update website content as directed and ensure campaign materials are posted accurately and on time

Stay up to date and leverage social trends to promote the credit unions many brands

Maintain and test website user paths, forms, and landing pages to ensure a positive and accessible member experience

Coordinate the launch of campaign materials across digital and in-branch channels, ensuring timely deployment, brand alignment, and accurate message delivery

Submit and track marketing requests, list pulls, and approvals through established workflows

Assist in maintaining the HubSpot database and generating basic campaign reports

Coordinate with vendors and internal teams to track delivery of turnkey content or materials

Gather supplies and attend community events as needed

Great written and verbal communication skills a must

Assume additional responsibilities as necessary for the continued growth and advancement of the Marketing team and the Credit Union

Qualification

HubSpotMarketing CommunicationsContent Management SystemsAdobe Creative SuiteSocial Media PlatformsEmail ToolsCollaborationAttention to DetailTime ManagementInterpersonal CommunicationWriting Skills

Required

Bachelor's degree in Marketing, Communications, Public Relations, or related field (or equivalent experience)

1-3 years marketing experience preferred

Familiarity with social media platforms, email tools, and content management systems

Experience with HubSpot, Salesforce, Canva, Adobe Creative Suite or similar platforms preferred

A clear understanding of AI, and how it can be utilized to assist in developing efficient communications

Highly organized with excellent attention to detail and time management

Must have proven track record of meeting deadlines

Collaborative mindset with strong interpersonal communication skills

Must be able to read and comprehend instructions, correspondence, and memos

The ability to develop reports that are easy to comprehend, as well as professional

The ability to communicate effectively with others by using appropriate communication tools/methods is required

Exceptional knowledge of the English language is particularly important

The ability to professionally write correspondence, create reports, and use software to produce presentations for both large and small groups is preferred

Ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent; and to draw (using software) and interpret graphs

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Ability to collect data, establish facts, and draw valid conclusions

Driver's License

Ability to operate a personal computer and software

Ability to effectively utilize various software related to job function

Keyboard proficiency and accuracy is necessary

This position must have an ability to effectively communicate through all mediums

Must be able to operate all standard office machinery such as: digital camera; telephone; laser printers; scanners; fax machine; photocopier

Preferred

1-3 years marketing experience preferred

Experience with HubSpot, Salesforce, Canva, Adobe Creative Suite or similar platforms preferred

The ability to professionally write correspondence, create reports, and use software to produce presentations for both large and small groups is preferred