Partiful · 4 days ago
Community Support Specialist
New York, NY
Full-time
Hybrid
Entry, Mid Level
$78K/yr - $91K/yr
2+ years expPartiful is dedicated to cultivating friendships through social events and is seeking a Community Support Specialist to connect users with the product team. The role involves troubleshooting user issues, advocating for user needs, and enhancing the support experience through effective communication and documentation.
EventsSocial MediaSocial Network
Responsibilities
Own day-to-day user support across channels, with a high bar for speed, clarity, and kindness
Resolve user questions and issues end-to-end - from simple how-tos to complex edge cases - and know when to escalate
Develop deep product knowledge so you can diagnose problems quickly and guide users effectively
Identify trends in support volume and user pain points, and proactively surface them to Product Engineering
Write and improve macros, help center articles, and internal documentation to scale support quality and reduce repeat issues
Act as a strong voice of the user, advocating for fixes and improvements based on what you see in the real world
Handle bug reports with rigor: reproduce, document steps clearly, and work with the team to close the loop
Contribute to building an AI-native support function - using automation, tools, and AI workflows to streamline and improve support operations
Help maintain a positive, community-first tone that’s inline with our brand voice
Qualification
Required
2–5 years of experience in customer support, community support, or user-facing operations (bonus if at a consumer social app)
Excellent communicator - you can be warm, clear, and precise, even when users are frustrated
Strong judgment: you know when to move fast, when to slow down, and when to escalate
Extremely organized and can handle high volume without letting things slip
Great problem solver - you enjoy diagnosing what's really going on and getting to the root cause
Bias for action and take ownership naturally (you don't wait to be told what to do)
Can spot patterns and think systematically about how to reduce support load over time
Tech-comfortable and excited to use AI tools to work faster and smarter
Preferred
Experience working with product/engineering teams and writing strong bug reports
Benefits
401(k) with up to 6% matching
Comprehensive health, dental, and vision insurance for you and all your dependents (FSAs and HSA plans available)
Free OneMedical membership, telehealth, and virtual mental health services
Commuter benefits & contributions towards ClassPass and Citibike memberships
Unlimited vacation (minimum 3 weeks required)
Quarterly stipend to plan your own party and dogfood the product
Quarterly travel benefit & semiannual team off-sites
Get invited to exclusive parties 🎉
Company
Partiful
Partiful is a party planning platform intended to help customers organize and manage social events.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20M2022-11-07Series A· $20M
Leadership Team
S
Shreya M.
Cofounder and CEO
Joy Tao
Co-Founder & CTO
Recent News
2025-10-04
Company data provided by crunchbase