Heinen's Grocery Store · 1 day ago
Front End Department Manager
Rocky River, OH, US
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
1+ years expHeinen's Grocery Store is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. The Front End Department Manager oversees front-end operations, leads a high-performing customer service team, and ensures a strong service culture while supporting daily operations.
Retail
Responsibilities
Lead, train, and develop Front-End associates to achieve productivity goals, meet corporate initiatives, and maintain high standards of customer service
Prioritize and delegate daily tasks in alignment with evolving business needs
Maintain clear and effective communication with front-end teams, merchandising staff, and corporate partners
Work collaboratively with associates, assisting with daily operations as necessary
Manage weekly scheduling of Front-End associates to ensure optimal coverage and efficiency
Create, distribute, and analyze performance scorecards to drive continuous improvement within the Front-End department
Provide effective leadership, fostering a positive and productive team environment
Support the recruitment, hiring, and onboarding process for new team members
Stay current on in-store product knowledge to better assist customers and team members
Attend mandatory corporate and vendor meetings and training sessions
Adhere to and enforce all company food safety and personal safety standards
Perform additional duties as assigned to support business operations
Qualification
Required
High school diploma or equivalent required
Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint)
Strong understanding and adherence to company policies and standards
Proven ability to lead, make informed decisions, and manage change in a fast-paced, dynamic environment
Excellent verbal and written communication skills
Exceptional organizational, time management, and planning abilities
Skilled in coaching, training, and providing constructive feedback to team members
Willingness and ability to perform all Front-End associate duties when required
Ability to frequently lift and/or move items up to 50 lbs
Comfortable working in various weather conditions
Flexibility to work extended hours as needed to meet business goals
Availability to work a non-traditional schedule, including weekends and evenings
Preferred
Minimum of 1 year of experience in a Front-End environment preferred
1–3 years of leadership experience strongly preferred
Benefits
Competitive compensation
Professional development and leadership training programs
Paid time off
Flexible scheduling designed to promote a healthy work-life balance
Company
Heinen's Grocery Store
Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Maryann Correnti
CFO
Louis Penny
✴️ DIRECTOR OF IT
Recent News
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