Confidential Careers · 1 week ago
Customer Service Retention Agent - On-Site
Pittsburgh, PA
Full-time
Onsite
Entry Level
$17.50/hr - $17.50/hr
2+ years expConfidential is seeking a Customer Retention Consultant to join their Pittsburgh office, where teamwork and support are emphasized. The role involves helping customers retain home security products and services, using strong communication skills to provide tailored solutions and support.
Human ResourcesRecruiting
Responsibilities
Be the calm, confident guide for customers seeking support and solutions
Use active listening to understand their safety concerns and offer personalized options
Promoting and retaining products and services with confidence
Completing save/service orders and negotiating when needed
Show empathy, patience, and professionalism—every call, every time
Embrace feedback and coaching to continuously level up your skills
Collaborate with a motivated team to hit shared goals (and celebrate the wins!)
Represent our brand with pride, integrity, and great energy
Qualification
Required
2+ years of experience in sales, customer service, or retention
A strong desire to help people and build lasting customer relationships
Confidence in discussing safety-related solutions
Great communication and problem-solving skills
Ability to handle a full-time schedule in a fast-paced, performance-driven environment
A positive attitude and the willingness to grow every day
18+ years old
High school diploma or equivalent
Ability to work the required training and production shift schedule
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Company
Confidential Careers
Disclaimer : We are a community and job agrregator job board, where recruiters & job seekers as members connect for confidential and other roles.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase