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Zocdoc · 1 day ago

Internal Communications Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $150K/yr

7+ years exp

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. The Internal Communications Manager will partner with Zocdoc’s Revenue organization to create clear, engaging narratives that communicate strategy and priorities, while also running engaging organizational forums and managing change communications.

Health CareMedicalmHealthMobile AppsScheduling

Responsibilities

Set and own the communications strategy and cadence for the Revenue organization, so teams understand priorities, strategy shifts, and what they mean for execution—especially as the business evolves

Work closely with Revenue leadership to turn business priorities into clear, actionable communications that help teams stay aligned and focused

Lead change communications for the Revenue organization, partnering closely with HRBPs to plan, sequence, and deliver clear messaging during team structure or operating changes

Plan and run Revenue-wide meetings (such as Revenue All-Hands), shaping agendas, messages, and leader talking points so meetings clearly communicate priorities, recognize wins, and leave team members feeling motivated

Shape the content and experience for key Revenue events (for example, President’s Club and in-person team days), ensuring it connects teams to the business; partner with production and logistics teams to execute

Track whether communications are working by reviewing feedback, survey responses, meeting engagement, and leader input—and adjust approach to improve effectiveness over time

Spend ~20–30% of your time contributing to companywide communications, taking ownership of shared initiatives that extend beyond the Revenue organization

Qualification

Internal communications strategyChange managementStorytellingBusiness fluencyInfluenceJudgmentGenerative AI toolsResults-oriented mindsetCollaborationAdaptabilityPersuasion

Required

Experience operating as an embedded internal communications partner (typically 7–10 years), supporting fast-moving business teams—ideally Revenue or Sales organizations—and owning both communications strategy and hands-on execution

Strong writing and storytelling skills, with the ability to break down complex, multi-audience problems into clear narratives that help teams understand what matters and take action

Business and organizational fluency, including comfort with revenue motions, metrics, and operating rhythms—and an understanding of how decisions get made in complex organizations

Influence and judgment, with a track record of advising leaders, navigating competing priorities, and driving alignment without formal authority—especially during moments of change

A results-oriented mindset, including setting clear success metrics, managing timelines, learning from feedback or data, and ensuring quality work gets delivered on schedule

A modern, tech-forward approach, using tools like generative AI to improve quality, speed, and scale of communications

Bachelor's degree or equivalent practical experience