Apply on Employer Site

KOMPAN Inc Americas · 4 days ago

Customer Care Representative

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

KOMPAN Inc Americas is a global leader in creating innovative playground equipment and outdoor fitness solutions. They are seeking a Customer Care Representative to deliver exceptional service to clients, acting as a liaison among various stakeholders to ensure smooth project execution and client satisfaction.

Recreational Facilities & Services

Responsibilities

Customer Communication: Respond to client inquiries via phone, email, or CRM system regarding products, orders, project timelines, and aftercare

Issue Resolution : Handle customer concerns professionally and efficiently. Ensure follow-up and resolution

Documentation & Records : Maintain accurate records of communications, installation dates, service calls, and warranty status in the customer database

Post-Installation Support: Follow up with clients after installation to ensure satisfaction and provide guidance on maintenance or support needs

Customer Feedback: Evaluate customer satisfaction using post project surveys. Make recommendations on improvements for future experiences

Team Collaboration: Work closely with sales, operations, design, and installation teams to provide a seamless customer experience

Customer Relationships: Collaborate with Direct Sales Representatives to build and maintain rapport with customers after project completion

Other duties as assigned