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Donnelly & Moore Corporation · 1 month ago

Sr. Desktop Design Engineer

Brooklyn, NY

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Donnelly & Moore Corporation is seeking a Sr. Desktop Design Engineer to provide engineering design level support for desktop and laptop computers and related technologies. The role involves evaluating new enterprise-level hardware and software, providing tier three escalation support, and maintaining client management systems.

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Responsibilities

Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines

Activities require interaction with application software and operating systems ensure they perform to agency specified standards

Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365

Provide tier three escalation support when needed

Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines

Provide documentation, knowledge transfer, and training as assigned

Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations

Perform special projects and initiatives as assigned

Maintain Client Management System - SCCM, for all supported domains - DOITT, CSC, and FJC

Manage and troubleshoot multiple physical Microsoft Windows Desktops

Provide Windows Desktop administration for physical Windows hosts at various locations

Perform proactive monitoring to identify potential issues and/or problems and provide resolution

Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts

Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)

Provide support to resolve complex technical operational problems

Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations

Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed

Diagnose and document problem resolution, provide Root Cause Analysis, if needed

Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components

Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle

Qualification

SCCMWindows administrationVulnerability managementTroubleshooting skillsPolicy managementSoftware packagingScripting languagesIT automationAzure experienceCustom queries