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TowneBank · 1 day ago

Towne Member Care Representative I

Suffolk, Virginia, United States

Full-time

Onsite

New Grad, Entry Level

TowneBank is seeking enthusiastic individuals with excellent communication skills who enjoy helping our TowneBank Members in a team-oriented, contact center environment. The Towne Member Care Team Members are responsible for handling a wide variety of inbound calls regarding banking products and services in a prompt and courteous manner.

Banking

Responsibilities

Telephone support for at least one of the following: Towne-Personal/Towne-Biz and all related products and services, Consumer Mobile Banking, Towne24 VRU, Card Services, Loan Services, and Deposit Services

Provide online support to members via secure email

Assist TowneBank Bankers with member requests

Meet and/or exceed established goals for quality and productivity

Identify, diagnose, and resolve member issues with a focus on First Call Resolution

Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)

Handle other duties and projects as assigned

Qualification

Customer serviceCommunication skillsComputer skillsMulti-taskingBi-lingual (Spanish)Team playerOrganizational skillsTime managementPositive attitude

Required

High School Diploma or equivalent

Computer skills (MS Windows, Word, Excel and Internet)

Must possess PC Skills with the ability to toggle between multiple systems simultaneously

Motivated team player

Excellent communication skills

Excellent organizational skills

Strong member service skills and professional demeanor

High level of time management, attendance, and punctuality

Ability to multi-task

Has a positive attitude, passion for helping, and a continuous improvement focus

Preferred

Previous experience in a customer service, call-center and/or banking environment is preferred

College Degree in related field

Bi-lingual (Spanish) skills

Company

TowneBank

TowneBank is a bank that offers various financial services to individuals and businesses.

Founded in 1999

Portsmouth, Virginia, USA

1001-5000 employees

https://www.townebank.com/

Funding

Current Stage

Public Company

Total Funding

unknown

2000-01-14IPO

Leadership Team

William I. Foster III

President & Chief Executive Officer

Lee Clark

Chief Operating Officer

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