Towne Member Care Representative I jobs in United States
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TowneBank ยท 1 day ago

Towne Member Care Representative I

positionSuffolk, Virginia, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

TowneBank is seeking enthusiastic individuals with excellent communication skills who enjoy helping our TowneBank Members in a team-oriented, contact center environment. The Towne Member Care Team Members are responsible for handling a wide variety of inbound calls regarding banking products and services in a prompt and courteous manner.

Banking

Responsibilities

Telephone support for at least one of the following: Towne-Personal/Towne-Biz and all related products and services, Consumer Mobile Banking, Towne24 VRU, Card Services, Loan Services, and Deposit Services
Provide online support to members via secure email
Assist TowneBank Bankers with member requests
Meet and/or exceed established goals for quality and productivity
Identify, diagnose, and resolve member issues with a focus on First Call Resolution
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Handle other duties and projects as assigned

Qualification

Customer serviceCommunication skillsComputer skillsMulti-taskingBi-lingual (Spanish)Team playerOrganizational skillsTime managementPositive attitude

Required

High School Diploma or equivalent
Computer skills (MS Windows, Word, Excel and Internet)
Must possess PC Skills with the ability to toggle between multiple systems simultaneously
Motivated team player
Excellent communication skills
Excellent organizational skills
Strong member service skills and professional demeanor
High level of time management, attendance, and punctuality
Ability to multi-task
Has a positive attitude, passion for helping, and a continuous improvement focus

Preferred

Previous experience in a customer service, call-center and/or banking environment is preferred
College Degree in related field
Bi-lingual (Spanish) skills

Company

TowneBank

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TowneBank is a bank that offers various financial services to individuals and businesses.
dateFounded in 1999
location
Portsmouth, Virginia, USA
people-size1001-5000 employees
web-link
https://www.townebank.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2000-01-14IPO

Leadership Team

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William I. Foster III
President & Chief Executive Officer
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Lee Clark
Chief Operating Officer
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Company data provided by crunchbase