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Fintech · 1 day ago

Learning & Development Manager

Tampa, Florida, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

Fintech is a leading business solutions provider for the hospitality and retail industries, and they are seeking a Learning and Development Manager. This role focuses on developing and implementing company development programs, particularly enhancing AI literacy and partnering with department leaders to create impactful learning experiences.

Big DataCRMFinancial ServicesFinTechPaymentsPredictive Analytics

Responsibilities

In conjunction with AI IT/Ops team, develop and execute an enterprise AI learning strategy aligned with organizational objectives

Builds relationships with managers, supporting them through talent development as they build and develop their teams

Leads the implementation of career development strategy in conjunction with departmental management, by adoption of the career matrix in all departments

Responsible for Fintech’s Developmental Training Program

Launches and Manages Fintech’s mentorship program

Research and recommends learning and development content through partnerships, technologies, and internal AI design. Sets the annual training schedule of compliance related training including cybersecurity, harassment, ethics training (and AI)

Coordinate and host company-wide on-line sessions for new hire and existing employee learning

Assists with on-boarding all new hires

Develops company specific e-learning modules, workshops, and blended learning solutions

Establish and maintain Master Training Files and Records as controlled documents, readily retrievable for SOCI and SOCII, or other compliance audits. Prepare for and participate in 3rd party audits involving training and qualification records

Ability to learn and utilize ala-carte (AI) training and development software and administer to employees. Consolidate data for tracking to annual Training Plan

Ability to manage LMS system to SOC II standards

Run statistical analysis from and apply knowledge to fulfill training

Create and report on quarterly Training KPIs that are meaningful to our business

Manages training vendor relationships

As an HR team member, pitch in as a generalist during peak times or acquisitions to accomplish company objectives

Qualification

AI principlesLearning Management System (LMS)AndragogyMicrosoft OfficeData analysisSkilled FacilitatorInfluencing skillsMaster new technologiesCommunication Skills