Zing Recruiting · 1 week ago
Help Desk Support Specialist – 2nd Shift
Madison , Wisconsin
Full-time
Onsite
New Grad, Entry Level
0+ years expZing Recruiting is seeking a Help Desk Support Specialist to join their Enterprise Service Desk team. This Level 1 IT support role focuses on providing exceptional customer service and technical assistance to end users.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Respond to incoming calls, emails, and requests for technical support
Provide assistance with password resets, network access, and basic troubleshooting
Document, track, and monitor reported issues to ensure timely resolution
Identify and escalate recurring problems or trends
Follow established guidelines and procedures for Level 1 IT support
Qualification
Required
Customer Service Skills – Ability to communicate clearly and professionally with end users
Basic IT Troubleshooting – Familiarity with resolving common technical issues
Call Center Experience – Minimum of 6 months in a customer support or help desk environment
Preferred
Previous experience in an IT-focused call center environment
Company
Zing Recruiting
Zing Recruiting is a staffing firm that offers temporary and direct hire services.
51-200 employees
H1B Sponsorship
Zing Recruiting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (6)
2021 (4)
2020 (11)
Funding
Current Stage
Growth StageCompany data provided by crunchbase