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Pride Mobility Products Corporation · 1 day ago

Pride Product Support Technician I (8:30am-5pm, 9:30am-6pm rotation)

Duryea, Pennsylvania, United States

Full-time

Onsite

Entry Level

$20.62/hr - $20.62/hr

1+ years exp

Pride Mobility Products Corporation is seeking a Pride Product Support Technician I to provide exceptional customer service and technical support for their product line. The role involves troubleshooting, processing orders, and ensuring compliance with safety and quality standards.

Innovation ManagementManufacturingMobile

Growth Opportunities

No H1B

Responsibilities

Provide product support and assist providers in troubleshooting on one product line

Enter orders and data received via telephone, web, and/or faxes

Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)

Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

Complete the Annual CTPAT Security Training

Focus on continuous improvement, and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

Qualification

Customer serviceMicrosoft OfficeProblem-solvingBilingual (English/Spanish)Web navigationTelephone etiquetteMulti-taskingTeam playerDetail-orientedCommunication

Required

Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to multi-task, problem-solve, and prioritize in a fast-paced working environment

Must be able to read and comprehend work instructions

Must be able to use hand tools, standard power tools and load testers

Must have a relentless drive to achieve advancement and continuous improvement

Must have excellent verbal and written communication skills

Must have basic working knowledge of Microsoft Office Word and Excel

Must have excellent web navigation skills

Must have excellent telephone etiquette skills

At least 1 year of customer service and/or call center experience

High School Diploma or GED

Must be legally authorized to work in the United States without sponsorship now, or in the future

Preferred

Lift 25 lbs. preferred

Bilingual in English and Spanish (ability to fluently speak/read/write) preferred

At least 1 year of hands-on mechanical and/or electrical experience preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

Associate degree in an electronic, technical or biomedical field preferred

Benefits

$4,000 annual bonus potential

Company

Pride Mobility Products Corporation

Pride Mobility Products® is the world’s leading designer and manufacturer of mobility products including Jazzy® Power Chairs, Go-Go® Travel Mobility, Pride® Mobility Scooters, and Pride® Power Lift Recliners.

Founded in 1986

Luzerne, Pennsylvania, USA

1001-5000 employees