Apply on Employer Site

Hewlett Packard Enterprise · 1 week ago

Quality Assurance & Customer Support Engineer (Cupertino, CA)

Cupertino, CA

Full-time

Onsite

Entry, Mid Level

$81K/yr - $164K/yr

2+ years exp

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role, where you will test and automate UI and API features while directly assisting customers with their queries.

Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security

No H1B

U.S. Citizen Only

Responsibilities

Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality

Investigate and reproduce customer-reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction

Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement

Maintain and update test plans to support regression testing and expand automated test coverage

Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results

Write and maintain clear technical documentation for QA and Support teams

Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment

Qualification

PythonUIAPI testingTest automationSeleniumPytestDjango RESTful APICustomer SupportAnalytical ThinkingProblem-solvingCross-Functional Teamwork

Required

U.S. citizenship required

2+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles

Bachelor's or Master's in Computer Science, Information Systems, or a related field

Proficient in Python programming language

Strong written and verbal communication skills

Excellent analytical and problem-solving abilities, with a detail-oriented approach

Solid foundation in programming concepts and software development best practices

Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly

Preferred

Experience with UI and API troubleshooting

Experience with Selenium and pytest frameworks

Demonstrated ability to take initiative and be resourceful in problem-solving

Experience writing detailed regression test cases

Familiarity with Django RESTful API

Comfortable working across teams in a fast-paced environment

Basic L2/L3 networking knowledge

Benefits

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Company

Hewlett Packard Enterprise

Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.

Founded in 1939

Spring, Texas, USA

10001+ employees

https://www.hpe.com

Funding

Current Stage

Public Company

Total Funding

$2.85B

Key Investors

Elliott Management Corp.

2025-04-15Post Ipo Equity· $1.5B

2024-09-10Post Ipo Equity· $1.35B

2015-11-02IPO

Leadership Team

Antonio Neri

President & CEO

Fidelma Russo

EVP & GM, Hybrid Cloud and Chief Technology Officer

Recent News

bloomberglaw.com

Antitrust Fights Loom as Companies Seek to Protect Platforms

2026-01-14

GlobeNewswire

$3.44 Bn Quantum-Safe Software-Defined Wide Area Network (SD-WAN) Solution Markets, 2019-2024, 2024-2029F, 2034F - Innovations in AI, Quantum Cryptography, and Zero-trust Architectures

2026-01-13

Business Wire

HPE Enhances Modern Retail Experiences With Improved Reliability, Security, and AI Insights Across Expanded Networking and Server Portfolios

2026-01-13

Company data provided by crunchbase