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Cencora · 1 day ago

Customer Service Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

Cencora is an innovative company focused on creating healthier futures. The Customer Service Specialist role involves ensuring customer satisfaction through professional service, managing outbound calls, and resolving customer issues efficiently.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area

Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems

Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution

Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls

Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly

Processes all phone, fax, mail, e-mail and verbal orders from customers

Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner

Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested

Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports

Communicates with all departments within the Distribution Center as well as field sales associates

Serves as liaison between customers and field sales associates

Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations

Complies with all appropriate policies, procedures, safety rules and regulations

Qualification

Customer service skillsAnalytical skillsInterpersonal skillsDecision-making skillsEffective communicationOrganizational skillsMicrosoft WordMicrosoft ExcelInventory management systemCencora products

Required

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training or equivalent combination of experience and education

Normally requires less than one (1) year directly related experience

Strong customer service skills

Strong interpersonal skills

Good decision-making skills

Good analytical skills

Ability to communicate effectively both orally and in writing

Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

Familiarity with Cencora products, services and pharmaceutical distribution operations

Strong organizational skills; attention to detail

Basic knowledge of Microsoft Word, Excel and inventory management system