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Adaptive Biotechnologies Corp. · 1 day ago

Account Operations Manager (Northeast)

United States

Full-time

Remote

Mid, Senior Level

$102K/yr - $152K/yr

5+ years exp

Adaptive Biotechnologies is focused on transforming the way diseases are diagnosed and treated through the power of the adaptive immune system. The Account Operations Manager will drive the integration and utilization of the clonoSEQ® Assay in healthcare settings, ensuring seamless onboarding and providing training for clinical teams while collaborating cross-functionally to enhance the customer experience.

BiotechnologyHealth CareTherapeutics

No H1B

Responsibilities

Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs

Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations in non-hospital and academic hospital institutions

Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation

Serve as a resource to internal teams and external stakeholders, helping ensure workflows align with standards of care and institutional protocols

Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their teams

Partner with sales, field medical, reimbursement, digital health, and customer operations to ensure cohesive execution of account strategies and business goals

Act as a liaison to support priority internal initiatives requiring customer engagement and feedback

Support EMR integration efforts by partnering with technical teams and engaging existing and prospective integration targets

Help customers leverage embedded decision support tools to drive diagnostic adoption

Facilitate cross-functional training efforts, enable operational readiness for integration go-live, and coordinate ongoing integrated workflow optimization

Provide feedback to internal stakeholders to inform future integration strategies

Build and maintain strategic relationships with customers, driving satisfaction through superior service and execution

Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals

Ensure accurate and timely delivery of insights related to new prospects and account health

Assist in analyzing trends and providing business context to help identify and advance key growth initiatives

Monitor account performance metrics and share observations that inform operational strategies and improvements

Provide training and guidance to new Account Operations team members in coordination with leadership

Foster a culture of collaboration, growth, and continuous improvement across the Account Operations team

All other duties as assigned

Qualification

Healthcare operationsCustomer serviceAccount managementEMR/EHR systemsHematologic disease knowledgeCommunication skillsTeam collaborationAttention to detailProblem solving

Required

Bachelors + 7 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry

Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry

Strong customer and patient focus with demonstrated understanding of HIPAA requirements

Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure

Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations

Effective and professional communication skills for engagement with both internal cross-functional partners and external customers

Proven ability to work in a team environment and influence outcomes in a matrixed organization

Strong attention to detail and meticulous data entry skills

Ability to autonomously and proactively manage multiple tasks to completion in a dynamic setting

Recognized for operational execution and customer-centric problem solving

Preferred

2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) for a regulated healthcare product preferred

Benefits

Equity grant

Bonus eligible

Company

Adaptive Biotechnologies Corp.

Glassdoor2.8

Adaptive Biotechnologies is a pioneer and leader in immune-driven medicine that aims to improve people’s lives by learning from the wisdom of their adaptive immune systems.

Founded in 2009

Seattle, Washington, USA

501-1000 employees