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Robot.com · 2 months ago

Robotics Fleet Operations Technician

Mission Street, San Francisco, United States, US

Full-time

Onsite

New Grad, Entry Level

Robot.com is a dynamic organization focused on automating businesses for enhanced efficiency and productivity. The Robotics Fleet Operations Technician is responsible for maintaining the performance and reliability of the robot fleet, ensuring operational goals are met, and supporting technical teams in process improvements.

Artificial Intelligence (AI)Robotic Process Automation (RPA)Robotics

Responsibilities

Act as the on-site operations point of contact for stakeholders, ensuring smooth daily performance

Plan, coordinate, and monitor robot deployments, redeployments, and recoveries

Design workflows for systematic maintenance and visual inspections

Ensure operational goals and KPIs are consistently met (fleet uptime >95%, SLA compliance, service quality)

Support cross-functional initiatives in growth, marketing, and client engagement

Develop SOPs for process improvement and documentation consistency

Prepare and present performance reports, OKRs, and site performance dashboards

Guarantee fleet uptime above 95% through proactive maintenance and resource planning

Design and implement workflows for systematic visual inspections and deployments

Coordinate robot deployment, redeployment, and recovery as required

Provide on-site guidance and act as a technical consultant for operations and field teams

Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal

Maintain detailed logs of all interventions, updates, and replacements

Manage spare parts and tool inventory efficiently

Execute hardware and software updates and field testing

Monitor connectivity (SIM cards, data plans, network performance)

Collaborate with technical teams to diagnose and resolve recurring issues

Drive initiatives to improve maintenance processes and reduce downtime

Act as a technical consultant and mentor for on-site team members and interns

Conduct weekly operational reviews, share insights, and coordinate improvement actions

Support training programs for local coordinators and technical teams

Promote a culture of safety, collaboration, and accountability

Qualification

RoboticsMaintenance coordinationTechnical consultingMechatronics EngineeringNative EnglishCommunication skillsProblem-solvingAdaptabilityTeam collaboration