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Norstella · 2 days ago

Commercial Enablement Manager – Real World Data (RWD)

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $160K/yr

5+ years exp

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. The Commercial Enablement Manager will lead the design, execution, and continuous improvement of enablement programs that support Norstella’s RWD portfolio across Sales, Account Management and Customer Success.

Health CareMedicalPharmaceuticalWellness

No H1B

Responsibilities

Own and execute the commercial enablement strategy for Norstella’s Real World Data offerings, ensuring alignment across Sales, Product Marketing, Solution Consulting, RevOps, and Customer Success

Translate RWD GTM strategy into actionable sales strategies, value narratives, and playbooks tailored to buyer personas and use cases

Lead field team launch readiness for new products, enhancements, and GTM initiatives, ensuring revenue generating teams are prepared to sell and retain with training, tools, and content

Support the delivery of onboarding and continuous learning programs for RWD solutions, sales motions, and account growth and retention strategies

Partner with Solution Consulting, Delivery Teams and Product Marketing to validate sales tools including pitch decks, demos, playbooks, renewal materials, and competitive positioning

Customize enablement programs by region, segment, and role, ensuring relevance and engagement across teams

Partner with Commercial Enablement Operations to drive adoption and optimization of enablement and commercial tools including Highspot, Salesforce, LMS platforms (e.g. Docebo), Conversation Intelligence tools (e.g. Gong) and related GTM technologies

Partner closely with Revenue Operations to improve process consistency, CRM hygiene, and workflow efficiency

Leverage AI tools to enhance enablement content, automate seller workflows, and create scalable tools and processes that support productivity and insight-led selling

Act as a cross-functional orchestrator, leading commercial alignment communication and facilitating forums that drive continuous sales execution improvements across Product, Marketing, Sales, CS, and Analytics teams

Act as a champion of the commercial team through the product and customer lifecycle, gathering feedback and continuously refining enablement approaches

Define key commercial signals and track enablement success metrics including content adoption, training completion, launch readiness, pipeline velocity, retention, and revenue impact

Report insights and recommendations to senior stakeholders to drive continuous improvement

Ad hoc duties as assigned

Qualification

Commercial EnablementReal World Data ExperienceCross-functional LeadershipSalesforceHighspotAI ToolsProject ManagementChange ManagementSales MethodologiesAccount Growth FrameworksCommunication SkillsFacilitation SkillsStorytelling Skills

Required

5+ years' experience in Commercial Enablement, Revenue Enablement, Sales Enablement, or GTM Enablement

Strong experience supporting complex B2B solutions, ideally within Pharma, Biotech, Healthcare, Life Sciences environments, preferably with Real World Data / RWE experience

Proven ability to manage cross-functional stakeholders and deliver programs in matrixed organizations

Strong program and project management skills, with the ability to balance strategic alignment and hands-on execution

Excellent communication, change management, facilitation, and storytelling skills

Preferred

Experience with Highspot, Salesforce, Conversational Intelligence Tools, and LMS platforms (Docebo preferred)

Advanced proficiency in Microsoft Office, particularly PowerPoint, with experience using Microsoft Copilot

Hands-on experience using AI tools for content creation, insight generation, and seller efficiency (e.g., AI-assisted research, role-play, enablement automation)

Familiarity with sales methodologies, account growth frameworks, and complex buying group dynamics