American Express · 1 month ago
Risk & Control Manager – Process Risk Reduction
Phoenix, Arizona, United States
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a company with a long history of innovation and commitment to its customers and colleagues. They are seeking a Risk and Control Manager to lead efforts in strengthening the control environment through strategic risk initiatives, collaborating with various business units to identify and mitigate risks effectively.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Provide additional identification of risks throughout business processes and systems (along with business process owners)
Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)
Provide recommendations and to elevate controls where there is failure and identify themes across the controls where repeat Issues arise to work on the root cause vs individual minor controls that may not be solving the main, systemic problem
Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)
Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
Support risk management practices within the business
Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring
Review risk profiles and an updated risk register(s)
Support sharing insights, better practices, themes, etc. across the enterprise
Qualification
Required
5+Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred
Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems
Deep knowledge of process excellence, risk/control assessment, data analysis, compliance, and internal IT control frameworks
Strong problem solver with the ability to use analytical methods to affect change
Reviewing independent control monitoring, including identification of control improvements
Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
Experience in financial services industry
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase