nbkc bank · 1 day ago
Customer Experience Specialist
8320 Ward Parkway, Kansas City, MO, US
Full-time
Hybrid
Entry Level
2+ years expnbkc bank is a tech-forward, people-focused team that believes banking should be simple, helpful, and human. They are seeking two Customer Experience Specialists to assist customers with banking inquiries and provide personalized support through various communication channels.
Mortgage
No H1B
Responsibilities
Handling inbound calls and chats from customers with professionalism and empathy
Assisting with online banking, debit card issues, application status updates, and more
Identifying opportunities to make banking better, both for the customer and for nbkc
Staying in the know with bank policies, tools, and systems to deliver accurate, secure service
Qualification
Required
2+ years of experience in banking, customer service, or contact centers
Strong communication skills and a love for solving problems
Comfort working independently and using digital tools
A high school diploma or GED (required)
Preferred
Familiarity with bank products or regulations
Previous hybrid or remote work experience
A knack for identifying customer needs and offering thoughtful solutions
Fluency in Spanish
Company
nbkc bank
A modern bank leveraging fintech partnerships to help people and businesses safely save, move and borrow money—whenever, wherever they are.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Eggleston
Chief Deposit and Operations Officer, EVP
Recent News
2025-10-28
Company data provided by crunchbase