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U.S. Bank · 1 day ago

Executive Response Spec.- Deposits

Saint Paul, MN

Full-time

Onsite

Mid Level

$20.87/hr - $27.84/hr

3+ years exp

U.S. Bank is committed to helping customers and communities thrive. The Executive Response Specialist is responsible for researching and responding to escalations related to Retail Payment Solutions, ensuring compliance with regulatory requirements while enhancing customer experience.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions

Communicating and calibrating with fellow team members and other business lines to achieve an escalation response that follows the directives of senior management

Calling cardmembers to diffuse the highest level of escalation

Writing letters/emails to customers notifying them of the resolution of their complaint

Addressing issues on a global level to ensure regulatory compliance and positive customer experience

Working with management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc

Staying up to date on Bank policies and procedures and regulatory requirements to provide clear and effective feedback to Service Advisors and recommend operational updates

Qualification

Customer service experienceU.S. Bank productsPC skillsWritten communication skillsVerbal communication skillsInterpersonal communication skillsContact center knowledgeRegulations

Required

High school diploma or equivalent

Three to five years of related experience

Minimum 18 months of customer service experience

Preferred

Basic knowledge of all assigned products, terms, conditions, and benefits as well as the U.S. Bank philosophy and policies regarding these products and services

Strong written, verbal and interpersonal communication skills

Good keyboard and PC skills using word processing and spreadsheet software; familiarity with various software applications

Basic knowledge of contact center systems and procedures

Basic knowledge of all U.S. Bank policies and procedures as well as all applicable laws and regulations