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Ecore Athletic · 2 days ago

Senior Account Manager, Circular Solutions_Customer Experience

Lancaster, PA, USA

Full-time

Onsite

Senior Level

6+ years exp

Ecore Athletic is a high-growth, sustainability-driven company that transforms reclaimed rubber into innovative performance surfaces. They are seeking a Senior Account Manager to manage key accounts, process orders, resolve inquiries, and coordinate with internal teams to ensure timely and accurate delivery of products while supporting sales initiatives.

Building MaterialCleanTechManufacturingRecyclingRenewable Energy

Responsibilities

Serve as the primary point of contact for assigned accounts

Process and review customer purchase orders for accuracy

Enter orders into Epicor ERP and provide confirmations

Respond to inquiries regarding product information, pricing, lead times, and shipping

Coordinate with production, shipping, and technical teams to resolve issues

Provide quotes, invoices, and assist with credit card payments

Manage claims, RMAs, and expedite requests

Promote products and identify opportunities to meet customer needs

Maintain accurate customer records and documentation

Champion ways to improve processes and procedures to make customer service easier for both team members and our customers

Provide expertise and leadership for the Customer Experience Team – including management to metrics

People management - Mentor and provide direction to team members to ensure that all customer inquiries are acknowledged in a timely manner and in the best way possible to ensure we are delivering a world class customer experience

Qualification

Customer service experienceAccount managementERP experienceFlooring industry experienceManufacturing environment experienceProject managementMicrosoft Office SuiteMath skillsProcess improvementCommunication skillsOrganizational skills