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Kitchen Saver · 2 days ago

Field Sales Manager

Fairfax, VA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $130K/yr

Omni Remodeling is a purpose-driven, people-first company transforming homes across our community with craftsmanship, care, and integrity. The Field Sales Manager is responsible for coaching and developing the sales team, driving performance, and ensuring high standards of appointment execution.

ConstructionHome ImprovementProfessional Services

Responsibilities

Leads Sales Specialists through consistent in-field observation and full-day ride-alongs to coach performance in real time

Provides clear, actionable feedback on presentation flow, objection handling, customer interaction, and closing strategy

Documents ride-along coaching takeaways and ensures follow-through on improvement plans

Maintain consistent coaching cadence through 1:1s, role play, call review, and performance follow-up

Serves as on-call support for Sales Specialists, including methodology guidance and first-line approval for scope-of-work and discount requests within established guidelines

Partners with the Sales Director to identify performance gaps and align performance improvement plans

Takes responsibility for team results by driving strong appointment execution and field support

Reinforces high standards for appointment quality to improve close rate, average ticket, and overall conversion

Provides real-time guidance and button-up support during appointments to help Sales Specialists overcome objections and close the sale

Serves as the Sales Director’s eyes and ears in the field by identifying trends, opportunities, and execution gaps and communicating needs and priorities in real time

Supports appointment assignment and coverage planning with sales leadership

Conduct demonstrational appointments to model best practices and elevate team performance

Covers overflow appointments as needed to prevent lost revenue opportunities

Supports cancel-save and critical recovery appointments as assigned

Maintains selling involvement at a level that supports the team without detracting from coaching responsibilities

Develops Sales Specialists continuously to improve skill, confidence, and consistency, with a focus on elevating individual and team performance

Identifies skill gaps and executes targeted development plans through coaching, reinforcement, and repetition

Co-leads sales meetings and leads recurring team huddles to reinforce priorities, skills, and execution standards

Supports onboarding and ramp plans for new Sales Specialists and acts as backup for formal sales training sessions as needed

Ensures training concepts and standards are consistently applied and improved week over week in the field

Assists with customer escalations related to sales expectations, communication, scope clarity, or appointment outcomes

Reinforce accurate expectation-setting and documentation standards to reduce cancellations and prevent downstream issues

Partners with Operations and Customer Experience teams to resolve sales-related issues and improve handoffs

Identifies recurring customer friction points tied to sales execution and reinforces improvements through coaching and process alignment

Qualification

Sales performanceCoachingSales executionMentoringCustomer experiencePerformance improvementSalesforceCommunicationTeam leadershipProblem-solvingFlexibilityTime management

Required

Consistent history of strong sales performance and KPI achievement

Demonstrated experience mentoring, coaching, and developing others through feedback and follow-through

Strong understanding of sales execution, customer experience, and performance improvement

Able to work a flexible schedule with appointment and ride-along availability Monday-Saturday, plus on-call support as needed (including Sundays during peak season)

Ability to obtain and maintain active Maryland and D.C sales licenses

Valid driver's license with reliable transportation to drive consistently throughout our territory (MD, VA, DC)

Ability to obtain and maintain personal auto insurance coverage that meets company-required limits

Must be able to pass a background check, drug screen, and have a clean driving record (MVR)