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Poolie · 1 day ago

Repair Tech - Pool Services

San Antonio,TX,US

Full-time

Onsite

Entry, Mid Level

Poolie is a growing pool service company dedicated to providing exceptional service and repairs to customers. As a Pool Repair Tech, you will ensure accurate diagnostics and high-quality repairs while mentoring and supporting other technicians to achieve customer satisfaction and operational excellence.

Building MaintenanceHome RenovationService Industry

Responsibilities

Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality

Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties. Your quotes should reflect our commitment to excellence and provide customers with confidence in their investments

Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions

Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally

Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems. Maintain open communication to foster trust and long-term relationships

Actively participate in team communication via Slack to ensure seamless collaboration. Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency

Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence

Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards

Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment