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The Aaron's Company, Inc. · 1 day ago

Customer Accounts Advisor- Collections, In home Visits (Will Train)

Independence, MO

Full-time

Onsite

Entry Level

$15/hr - $15/hr

2+ years exp

Aaron's is a company that focuses on customer satisfaction and building strong personal connections. The Customer Accounts Advisor role involves driving payment collections and lease agreement renewals, while providing support and assistance to customers both over the phone and through in-home visits.

Consumer ElectronicsFurnitureRentalRetail

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Qualification

Customer service experienceInterpersonal skillsCommunication skillsNegotiation skillsOrganizational skillsEmpathyMulti-taskingTelephone etiquetteProfessional appearanceProficient computer skills

Required

United States at least 19 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills