LTVplus · 2 days ago
Customer Service Assistant (OMNI - voice, Chat and Email) for a Junk Removal Services
United States
Full-time
Remote
Entry Level
1+ years expLTVplus is a remote-first company focused on delivering exceptional customer experiences globally. They are seeking a Customer Service Assistant to manage customer interactions across various channels, ensuring timely and effective service while contributing to team goals.
ContentCustomer ServiceInternet
Responsibilities
Will handle customer service tasks, ad hoc tasks such as calling customers or loaders back to ensure order completion
Basic sales. (10 items or lower) They'll be doing Customer Service, Dispatch, and Basic Sales - Universal Agent
Qualification
Required
At least 1 Year of Experience and above
Software/platforms required: Kustomer, Guru, Sys_Admin, Aircall
Team Player – Ability to collaborate effectively with colleagues, contribute to team goals, and maintain a positive work environment
Excellent Customer-Centric Communication Skills – Strong written and verbal communication skills to engage with customers professionally and empathetically across multiple channels
Mental Fortitude – Resilience and the ability to stay calm, focused, and professional in high-pressure situations
Multitasking Ability – Capability to handle multiple communication channels (Emails, SMS, Calls) simultaneously while efficiently managing ad-hoc tasks
Attention to Detail – Ensuring accuracy in responses, documentation, and task execution to maintain high-quality service
Time Management & Prioritization – Ability to manage workload efficiently, meet deadlines, and prioritize tasks effectively
Problem-Solving Skills – Quickly identifying issues and providing effective solutions to enhance customer satisfaction
Tech-Savviness – Comfortable using multiple digital tools, CRM systems, and communication platforms to handle customer interactions
Adaptability & Flexibility – Willingness to adapt to changing processes, customer needs, and business requirements
Preferred
Experience in Customer Support or a Similar Role – Prior experience in a customer service, call center, or support role is a plus
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase