Ledgent Technology ยท 2 days ago
IT Help Desk Support
Beverly Hills, CA
Full-time
Hybrid
Mid Level
$85K/yr - $95K/yr
3+ years expLedgent Technology is a professional services firm specializing in IT support for law firms. The IT Help Desk Support Representative will provide technical assistance to users, troubleshoot hardware and software issues, and manage IT inventory while working closely with the IT Support Manager.
Staffing & Recruiting
Hiring Manager
Patrick Johnston
Responsibilities
Identifies, investigates, and resolves users' problems with computer software and hardware
Serves as the first point of contact for users seeking technical assistance over the phone, by chat, by email, or in person
Supports users onsite or remotely, on business hardware and software. Support may include answering questions, troubleshooting problems with network, operating systems, or applications and teaching or instructing customers regarding software or hardware functionality, communicating the respective policy
Build, install, configure PCs, and perform software upgrades as necessary
Setup wireless printers
Assist with remote networking issues
Work within the help desk ticketing system. Update tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job including a post-resolution follow-up to help requests
Managing IT hardware inventory
Collaborate with external technical support to explain errors and/or recommend modifications in programs if unable to troubleshoot internally
Procure or troubleshoot IT equipment (Cell Phone, Zoom Phone, laptops / desktops, Zoom Room, setup) or related software
Arranges service by software or hardware vendors to repair or replace defective products
Knows when to direct unresolved issues to the next level of support personnel
Passes on any feedback or suggestions by end-users to the appropriate internal team and management
Creates and updates written procedures on use of applications and processes
Trains personnel as needed on applications and processes
Be willing to take on other IT operational tasks as assigned
Qualification
Required
3-5+ years of experience working in an IT Help Desk or Technical Support role in a professional environment
Bachelor's Degree or Program Certificate preferred
Proficient with or the ability to quickly learn an array of computer hardware and software programs
Excellent verbal, written communication, and organizational skills, as well as a strong customer service focus, operating with patience and the ability to explain technical issues to technical and nontechnical employees and customers
Experience with desktop operating systems including Microsoft Windows 11 and Mac OS X
Advanced knowledge of MS Office suite, supporting a variety of business applications including Office 365, Zoom, Adobe Acrobat DC, Amazon Workspace and Windows & Mac operating Systems
Experience troubleshooting and configuring wireless and network printers, scanners, mobile devices, tablets, and other computer-related hardware, and phone systems
Excellent written and verbal communication skills, specifically when supporting troubleshooting, and resolving end user technical issues
Strong analytical and problem-solving skills
Preferred
Prior or existing experience working at a Law firm in a Help Desk, IT Support, or similar roles
Law firm experience specifically with iManage (a document management system) and Litera Compare (a legal document comparison software) is a plus
Benefits
Discretionary annual bonus
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase