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CSL · 1 day ago

Customer Service - Donor Support Technician

Decatur, GA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

CSL is a global biopharma company that operates one of the world’s largest plasma donation networks. The Donor Support Technician is responsible for preparing donors and equipment for the pheresis process, monitoring the process, and ensuring the safety and confidentiality of donor information.

BiotechnologyHealth CareHealth DiagnosticsMedical

Comp. & Benefits

Responsibilities

Responsible for preparing the donor, donor area and equipment for the pheresis process

Prepares the autopheresis machine for the pheresis process

Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process

Disconnects the donor when the process is complete

Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff

Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events

Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor

Alerts Group Leader or Supervisor of donor flow issues

Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)

Understands the policies and procedures associated with hyper immune programs at the center if applicable

Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions

Maintains confidentiality of all personnel, donor and center information

May be cross-trained in other areas to meet the needs of the business

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business

Perform job-related duties as assigned

Qualification

Medical experienceBasic math calculationsBilingual skillsSafety awarenessConfidentiality

Required

High school diploma or equivalent required

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations