Apply on Employer Site

WSH Management · 1 day ago

Office Assistant Luma Point Long Beach, CA

Irvine, CA, US

Full-time

Onsite

Entry Level

$23/hr - $24/hr

1+ years exp

WSH Management is a trusted leader in managing senior and multifamily apartment communities across California. They are currently hiring an Office Assistant for Luma Point, who will support the Property Manager by interviewing applicants, processing rental applications, and ensuring a smooth leasing experience.

Real Estate

Responsibilities

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

Immediately record all telephone and in-person visits on appropriate reports

Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements

Secure new resident signature(s) on appropriate paperwork prior to move-in

Orient new residents to community

Represent the company in a professional manner at all times

Operate computers programmed with accounting software to record, store and analyze information

Understand the lease agreement and application

Comply with federal, state and company policies, procedures and regulations

Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents

Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals

Assist with maintaining compliance with all applicable Affordable Housing programs

Provide general clerical assistance to community office

Enforce policies of the community

Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc

Distribute newsletters, pamphlets, flyers, etc

Assist in conducting market surveys and shop competitive communities

Ensures that unsafe conditions are corrected in a timely manner

Daily review of all emails and respond as necessary within 24 hours

Performs other related duties as assigned

Carries out additional responsibilities as needed to support department and company objective

Qualification

Customer service experienceMicrosoft OfficeApartment leasing experienceAttention to detailProfessional demeanorValid Driver’s LicenseWriting skillsCommunication skills

Required

Must possess a positive attitude and the ability to smile under all circumstances

Participate in training in order to comply with new or existing laws

Strong command of the English language, including proper grammar, spelling, and sentence structure

Thorough understanding of the English language and ability to communicate effectively with others

Strong writing and proofreading skills

Ability to work a flexible schedule

Neat, clean, professional at all times throughout the workday and/or whenever present at the community

Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business

Comply with expectations as demonstrated in the employee handbook

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Preferred

High School Diploma or equivalent required; some college preferred

A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred

Must possess strong attention to detail and sales ability

Demonstrate an ability to support and contribute to community team

Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software