PGTEK ยท 1 day ago
Customer Success Manager - AI Platform - TS/SCI clearance with CI Poly
McLean, VA
Full-time
Onsite
Mid Level
$155K/yr - $185K/yrPGTEK is a consulting organization dedicated to helping clients achieve their business and technology objectives. They are seeking an AI Platform Customer Success Manager to serve as the primary customer advocate, ensuring customers achieve measurable outcomes from AI-powered platforms through strategic guidance and relationship management.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Build and maintain long-term customer relationships that drive loyalty, retention, and program growth
Act as the primary point of contact for customers, proactively identifying risks, challenges, and opportunities for improvement
Communicate the value proposition of AI solutions clearly and effectively to both technical and non-technical stakeholders
Collaborate closely with engineering, sales, and program management teams to resolve issues, coordinate enhancements, and ensure customer success
Identify, troubleshoot, and help resolve complex technical challenges; escalate critical issues when necessary
Gather customer feedback, insights, and requirements to inform customer success strategies and product improvements
Guide customers through platform updates, new features, and workflow changes to ensure smooth adoption and continued success
Track customer engagement, usage metrics, and trends to measure success and identify opportunities for optimization
Qualification
Required
Active TS/SCI clearance with CI Polygraph (mandatory)
Strong customer-facing communication skills with the ability to explain complex technical concepts in plain language
Working knowledge of AI and machine learning fundamentals, such as: Data preprocessing, Model training, Model deployment
Ability to analyze basic data metrics and usage patterns to assess customer engagement and success
Proven problem-solving skills and experience working cross-functionally with technical teams
Strong organizational skills with the ability to manage multiple customer priorities in a fast-paced environment
Preferred
Prior experience supporting AI, data analytics, or platform-based products
Experience in a customer success, technical account management, or solutions-oriented role
Familiarity with federal or intelligence community customers and mission environments
Benefits
Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
A vision plan
Dental insurance with the base dental plan option paid for by PGTEK
Life Insurance
Short and Long-Term disability
Critical Illness insurance have premiums covered
Matching 401(k) plan
Discount on pet insurance through ASPCA Pet Insurance
Employee Assistance Program is available at no cost to all employees
Generous amount of PTO and Holidays
Education Assistance Program is available after 12 months of employment
Company
PGTEK
Our firm provides global IT infrastructure professional services to industry-leading OEM, infrastructure software, and significant private and public sector organizations.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Podmilsak
CEO and Owner
Company data provided by crunchbase