Federal Express Corporation ยท 1 day ago
Sr Operations Admin
San Antonio, TX
Part-time
Onsite
Mid, Senior Level
$17.63/hr - $27.34/hr
4+ years expFederal Express Corporation is a leading logistics company, and they are seeking a Senior Operations Admin to perform clerical and administrative functions in hub and station operational areas. The role includes providing customer service, managing data entry, and supporting quality assurance and linehaul operations.
Package/Freight Delivery
Responsibilities
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and adhoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
Performs other duties as assigned
Qualification
Required
High School Diploma or GED required
Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
General business skills such as typing; data entry and review; and use of phone, copier, and fax
Software skills, including use of Microsoft Office software and web-based applications
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Preferred
Experience in dock operations environment or distribution center setting preferred
Company
Federal Express Corporation
We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing.
10001+ employees
H1B Sponsorship
Federal Express Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1101)
2024 (208)
2023 (15)
2022 (27)
2021 (21)
2020 (25)
Funding
Current Stage
Late StageCompany data provided by crunchbase