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InComm Payments · 2 days ago

Product Support Analyst I

Sandy, UT

Full-time

Onsite

Entry Level

1+ years exp

InComm Payments is a pioneer in the payment (FinTech) industry, seeking highly motivated candidates to join their team. The Product Support Analyst I will provide global support for mobile and web-based applications, troubleshoot terminal issues, and assist merchants with point-of-sale solutions.

Financial Services

Responsibilities

Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners

Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing

Document activities in the call management and ticketing system as required

Understand, utilize, and adhere to the Financial Services industry protocols

Other tasks and responsibilities as assigned by leadership team

Qualification

Bilingual-English/SpanishCustomer service experienceTrilingual-English/Spanish/FrenchProblem-solving skillsComputer literacyMulti-taskingTeamworkCommunication skillsTime management