Thoughtful AI · 1 day ago
Client Experience Specialist
Austin, TX
Full-time
Onsite
Entry Level
2+ years expThoughtful is a company focused on AI-driven solutions, and they are seeking a Client Experience Specialist to support the deployment of these solutions in Revenue Cycle Management operations. The role involves coordinating implementation activities, ensuring customer understanding of workflows, and tracking delivery progress to achieve operational and financial outcomes.
Artificial Intelligence (AI)Enterprise SoftwareHealth CareRobotic Process Automation (RPA)
Responsibilities
Coordinate day-to-day implementation activities for smaller customer accounts
Support delivery planning, milestone tracking, status reporting, and governance materials
Maintain structured, clear communication across internal teams and customer stakeholders
Document workflows, decisions, and updates needed for smooth execution
Help customers understand AI/HITL workflows, handoffs, and operational impacts
Translate customer questions and workflow nuances into clear inputs for technical teams
Maintain alignment between customer SMEs and internal engineering, data, and operations teams
Assist in mapping and validating customer workflows into AI/HITL processes
Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation
Ensure customer teams are prepared for go-live and early adoption
Track delivery progress, risks, and dependencies; surface issues early to delivery leads
Support issue triage, ensuring the right owners are engaged and resolutions are documented
Contribute to ensuring deployments stabilize and perform reliably
Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback
Identify improvement opportunities and collaborate with Delivery Executives or Customer Success
Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes
Qualification
Required
2–4 years of experience in program coordination, implementation, consulting, or operations
Experience supporting technology deployments or workflow/process changes
Strong ability to document workflows, communicate clearly, and manage multiple tasks
Comfortable working with technical and non-technical teams
Organized, detail-oriented, proactive problem-solver
Interest in AI, automation, healthcare workflows, or RCM (expertise not required)
Preferred
Exposure to healthcare RCM operations or healthcare technology
Experience with workflow documentation, requirements gathering, or product configuration
Familiarity with HITL systems, AI automation concepts, or process optimization
Experience coordinating cross-functional teams
Benefits
Market-leading base salary and bonus
Medical, dental, and vision insurance for you and your dependents
Flexible Time Off
Company
Thoughtful AI
Thoughtful AI provides an AI operating system designed specifically for healthcare revenue cycle management teams.
51-200 employees
H1B Sponsorship
Thoughtful AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$35.83MKey Investors
New Mountain CapitalDrive Capital
2025-04-10Private Equity
2024-04-19Series A· $20M
2022-03-31Seed· $10M
Leadership Team
Alex Zekoff
Co-Founder, CEO
Chris Williams
SVP of Customer Engineering, Security, and Support
Recent News
2025-10-03
Company data provided by crunchbase