ICONMA ยท 1 day ago
Customer Service Associate
Springdale, AR
Full-time
Onsite
New Grad, Entry Level
$18.12/hr - $21/hrICONMA is a confidential company in the food manufacturing sector looking for a Customer Service Associate in Springdale, AR. The role involves serving as the primary contact between the Client Foods Supply Chain and external customers, managing relationships, and resolving issues related to the delivery process.
Staffing & Recruiting
Responsibilities
Serves as the primary contact between Client Foods Supply Chain and the assigned external customers
Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution
Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (tes, lme, four kites, otr) and external scheduling systems (retailix, retail link, unfi, one network, etc) to problem solve for all business units; maintains knowledge of all internal Client Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Client Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client Foods, their relationship with its customers and accurate delivery of products to external customers
Qualification
Required
Bachelor's degree or equivalent work experience in customer service or transportation/logistics
Customer service beyond call center required and dispatch experience in transportation/logistics is a plus
Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day
Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
Founded in 2000
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase