Front Desk Associate jobs in United States
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Art of Problem Solving · 1 day ago

Front Desk Associate

AoPS Academy is a year-round educational enrichment program dedicated to training high-performing students in advanced problem-solving education. The Front Desk Associate will serve as the campus receptionist, manage customer inquiries, and support campus operations while ensuring a welcoming environment for students and their families.

E-LearningEducationTraining
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Responsibilities

Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
Warmly welcome both current and prospective students and their families
Manage and respond to customer inquiries both by phone and email
Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
Use internal database to generate reports and lists, and perform data entry tasks
Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
Organize and prepare classroom and office supplies
Take inventory to support campus operations
Supervise students between classes
Perform light cleaning duties and tidying up the facility
Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
Assist full-time staff with other campus procedures to ensure things are running smoothly
Participate in occasional outreach/inreach opportunities
Other duties as assigned

Qualification

Customer service experienceGoogle Workspace proficiencyOrganizational skillsVerbal communicationWritten communicationCustomer confidentialityProblem-solving abilityTeam collaborationFlexibility

Required

Experience confidently interacting with customers
Strong organizational and computer skills
Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
Ability to work both independently and collaboratively
Maintain flexibility to effectively solve problems under pressure
Motivated to learn new technologies
Maintain customer confidentiality
Lift up to 25lbs

Preferred

Experience interacting with families and students (elementary through high school) preferred
Administrative and/or customer service experience
Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
Excited about our mission of motivating high-performing students

Benefits

Paid sick leave
Employee discounts on classes and Beast Academy Online subscriptions
401k retirement plan with company match

Company

Art of Problem Solving

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Art of Problem Solving is a company which produces books, classes, and other materials for outstanding math students.

Funding

Current Stage
Late Stage
Total Funding
$3.5M
2020-06-26Grant· $3.5M

Leadership Team

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Craig Doss MSHR
Senior Human Resources Business Partner
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Jenna Szuch
Senior Talent Acquisition Partner
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Company data provided by crunchbase