EPIC Fitness Group dba Planet Fitness ยท 3 months ago
Overnight Customer Service Representative
Livonia, MI, USA
Full-time
Onsite
New Grad, Entry Level
$13.50/hr - $13.50/hrEPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join their team. The role involves providing exceptional customer service to members and guests, ensuring a welcoming environment, and handling various inquiries and administrative tasks.
Health Wellness & Fitness
Responsibilities
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions
The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests
Respond to member questions and concerns in a timely and professional manner
Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities
Qualification
Required
Must be 18 years of age or older
Punctuality and reliability is a must
Continual standing and walking during your shift
Continual talking to members and potential members in person and on the phone during your shift
Must be able to lift 45 pounds
Preferred
Customer service experience preferred
Benefits
Medical, Dental and Vision insurance benefits (available to eligible employees)
Employee Referral Bonus Program
FREE Black Card Membership
401(k) with generous employer match
Profit sharing program!
Employee Assistance Program (EAP)
Company
EPIC Fitness Group dba Planet Fitness
Planet Fitness, Inc.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase