Customer Support Engineer jobs in United States
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Akkodis Group Nordics · 1 day ago

Customer Support Engineer

positionSeattle, WA
timeFull-time
remoteOnsite
senioritySenior Level
money$70/hr - $85/hr
date5+ years exp

Akkodis is seeking a Customer Support Engineer for a Contract with a client in Seattle, WA. The role involves providing technical support and resolving issues related to GE e-terra DMS products, ensuring customer satisfaction and success.

Embedded SystemsSoftware

Responsibilities

Provide technical support and resolve issues related to GE e-terra DMS products, including DMS, OMS, Storm Assist, and DER
Troubleshoot and isolate problems involving SCADA systems, networking protocols (TCP/IP, DNS, Active Directory), and electrical grid modeling tools
Collaborate with cross-functional teams and customers to strategize solutions, prevent recurrence of issues, and ensure compliance with change control protocols
Create and maintain technical documentation, case notes, and contribute to the Knowledge Base for customer-specific issues
Mentor team members in troubleshooting methods and act as a technical resource for complex problem resolution
Ensure customer success and satisfaction by fostering strong relationships and delivering high-quality support in stressful situations

Qualification

GE e-terra DMS productsSCADA systemsNetworking protocolsElectrical grid operationsCustomer supportTechnical documentationMentoring

Required

Bachelor's degree in engineering or computer science
Minimum 5+ years in customer support or technical support roles within the energy or utility domain
Direct experience installing, maintaining, or supporting GE e-terra DMS products (DMS, OMS, Storm Assist, DER)
Strong knowledge of SCADA systems, networking protocols (TCP/IP, DNS, Active Directory), and electrical grid operations (Transmission & Distribution)

Benefits

Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay

Company

Akkodis Group Nordics

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Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
dateFounded in 1994
location
Høvik, Akershus, NOR
people-size1001-5000 employees
web-link
http://www.datarespons.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase