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Take2 Consulting, LLC · 1 day ago

IT Support Specialist

Madison, WI

Full-time

Onsite

Entry Level

$23/hr - $25/hr

1+ years exp

Take2 Consulting, LLC is seeking an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. The role involves deploying and setting up IT equipment, providing technical support, and ensuring high levels of customer service.

ConsultingLegalManagement Consulting

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers

Unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment

Setup of equipment at various training sites

Qualification

Imaging computer equipmentHardware supportSoftware troubleshootingSystem administrationNetwork troubleshootingCustomer serviceServiceNowPublic Trust clearance

Required

Minimum of 1-year experience in imaging and installing computer equipment

Must be able to unpack/re-pack, move, and install palettes of IT equipment with each item weighing up to 50 pounds with no restrictions

Must have personal transportation available during work hours

Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets

Will frequently need to be able to push carts carrying equipment

Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills

Experience with conducting routine system administration tasks and logging data in system admin logs

Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems

Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service

HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 year of experience

Eligibility to obtain a Public Trust clearance is required for this position