American Express ยท 1 day ago
Senior Analyst-US Consumer, Proprietary Product Digital Customer Experience
New York, NY
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $125K/yr
1+ years expAmerican Express is a well-established company with a rich history and a commitment to innovation and customer service. The Senior Analyst for Proprietary Digital Customer Experiences will be responsible for executing digital experiences on the Amex Mobile App and Web, collaborating with various teams to enhance customer engagement with premium products. This role involves supporting the design and execution of digital initiatives, ensuring seamless delivery, and contributing to a collaborative team culture.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Support the design and execution of new digital experiences for our proprietary card products across Amex Mobile App & Web
Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure and seamless delivery of initiatives
Serve as the digital voice to advise partners on best-in-class customer experiences for specific product & members services initiatives
Deliver reporting for the enterprise to track Digital Customer Experience results
Identify opportunities to enhance our digital experiences & team operating model through adoption of new technologies
Contribute to high-performing and collaborative team culture
Qualification
Required
1-2 years of relevant experience, preferred
Bachelor's required
Solutions-oriented, strategic thinker with attention to detail
Exceptional project management skills and ability to stay calm under pressure and flexible amidst change
Strong verbal and written communication skills
Strong relationship builder, team player with a passion to create the best customer experience for our Card Members
Ability to proactively and independently identify opportunities for improvement and drive results
Passion for innovation and evolution of mobile/web products, AI, and consumer trends
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
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2026-01-06
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2026-01-06
2026-01-06
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