WellSpan Health · 3 days ago
Manager-Crisis Intervention Walk-In Centers - Days
York, PA
Full-time
Onsite
Mid, Senior Level
3+ years expWellSpan Health is an integrated delivery system focused on leading in value-based care, and they are seeking a Manager for their Crisis Intervention Walk-In Centers. This role oversees the operations of these centers, ensuring the delivery of 24/7 crisis intervention and support for individuals experiencing severe mental health symptoms and substance use disorders.
Health CareHospitalMedical
Responsibilities
Oversees the development, coordination, and implementation of programming and daily operations for Behavioral Health Crisis Walk-In Centers
Schedules staff to ensure adequate coverage across all shifts, including day, evening, weekend, holiday, and on-call hours
Leads recruitment, interviewing, hiring, termination, and assignment of staff roles; develops and implements orientation and training programs
Provides leadership and oversight for the 24/7 operation of crisis walk-in services, ensuring continuity and quality of care
Delivers direct clinical services including crisis intervention, treatment, and discharge coordination for individuals experiencing behavioral health emergencies
Collaborates with the Nurse Manager to coordinate patient care and with internal staff and external partners to achieve desired outcomes
Compiles and analyzes data to prepare scheduled and ad hoc reports, including program evaluations and regulatory submissions
Develops and monitors program budgets to ensure fiscal responsibility and alignment with funding requirements
Partners with internal departments, external programs, and organizational leadership to improve systems, processes, and service delivery
Participates in organizational committees, task forces, and strategic planning initiatives to support continuous improvement and innovation
Maintains professional development by attending internal and external trainings, workshops, and continuing education opportunities related to behavioral health and crisis intervention
Supports a culture of safety and collaboration by modeling safe practices, participating in daily team huddles, and fostering teamwork among staff
Ensures compliance with organizational, state, and federal policies by contributing to the development and revision of departmental procedures and supporting accreditation standards
Qualification
Required
Master's degree in psychology, social work or related field of study required
3 years' experience in behavioral health required
Licensed Professional Counselor within 2 years required or
Licensed Marriage and Family Therapist within 2 years required or
Licensed Clinical Social Worker within 2 years required
Excellent interpersonal, customer service, and oral/written communication skills to effectively engage with patients, staff, and community partners
Leadership, problem-solving, and organizational skills to manage clinical operations and guide staff performance
Knowledge of behavioral health, crisis intervention, and de-escalation techniques to ensure safe and effective client care across age groups
Ability to apply Lean methodology to design, implement, and monitor performance and process improvement initiatives
Ability to work under stress and adapt to moderate physical demands in a fast-paced, 24/7 crisis care environment
Preferred
2 years' experience in leadership preferred
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
H1B Sponsorship
WellSpan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
2025-12-16
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