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Flagger Force · 1 week ago

Operations Support Specialist (Friday 8pm - 6:30am Monday)

Hummelstown, PA

Full-time

Onsite

Entry Level

1+ years exp

Flagger Force, an industry leader in traffic control, is currently hiring an Operations Support Specialist. This position is primarily responsible for meeting client demand through effective dispatch and job support while adhering to company values and mission.

Real Estate

Responsibilities

Understand and apply all Standard Operating Procedures (SOPs) to daily tasks

Build and maintain positive relationships with Field Leadership for the best possible client experience

Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable

Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues

Demonstrate ability to work quickly and accurately during times of Storm Response

Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff

Monitor, capture, and share information using internal software and systems

Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders

Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work

Understand the basics of different workzones, including how to identify necessary equipment and staffing

Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients

Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.)

Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status

Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges

Thorough understanding of client impacts including severity, client notifications, and documentation

Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel

Knowledge of company footprint and core/noncore/mobilization areas

In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.    Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues

Qualification

Microsoft OfficeDispatchingCustomer ServiceProblem SolvingCritical ThinkingPrioritizationCommunicationDecision MakingActive ListeningInterpersonal Skills