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ASCENDING Inc. · 1 day ago

Mortgage Loss Mitigation Specialist

Richmond, VA

Full-time, Contract

Onsite

New Grad, Entry Level

ASCENDING Inc. is seeking a customer-focused specialist to collect payments on early-stage mortgage accounts and handle inbound loss mitigation calls. The role involves negotiating payment arrangements, documenting borrower interactions, and ensuring adherence to servicing guidelines.

Information ServicesInformation Technology

Responsibilities

Make outbound and handle inbound calls to borrowers 30–60 days past due; collect payments and negotiate payment arrangements

Take phone payments and set up structured repayment plans consistent with investor/insurer guidelines

Handle inbound loss mitigation calls; explain options, gather information, and route/record as appropriate

Assess borrower circumstances, identify root causes of delinquency, and work toward timely resolution

Document all borrower interactions, promises to pay, and outcomes accurately in MSP

Adhere to applicable servicing and default guidelines; follow internal policies and quality standards

Meet performance metrics for right-party contacts, cure rates, and call quality while maintaining excellent customer service

Qualification

Collections experienceFHA guidelines knowledgeMSP Servicing SystemCustomer service experienceAnalytical skillsManage prioritiesCommunication skillsNegotiation skills