ibex · 1 day ago
Customer Service - Work at Home Iowa
United States
Full-time
Remote
Entry, Mid Level
2+ years expIbex is a customer service company focused on providing high-quality support. The Customer Service Representative will assist customers with inquiries, address concerns, and provide information about products and services while ensuring a professional company image.
Outsourcing
Responsibilities
Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments)
Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information
Thoroughly and completely documenting all customer interactions
Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations
Educating on the usage and benefits of self-service tools
Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist
Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role
Responding to customer inquiries in a courteous and professional manner
Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions
Responding to and resolving internal and external complex customer inquiries
Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken
Taking ownership of the resolution and setting expectation for follow up
Ensuring resubmissions, stop payments, and voids are appropriately handled
Meeting or exceeding individual, department, and client specific goals
Understanding and adhering to all client administrative and contractual policies and procedures
Suggesting ways to improve the service delivery processes contributing to the success of the organization
Other duties as assigned
Qualification
Required
High School Diploma or Equivalent
2 years experience in a high volume customer service environment
Ability to multi-task using multiple applications simultaneously
Ability to set-up computer equipment and troubleshoot issues with minimal assistance
Professional verbal and written communication skills
Ability to operate a computer and knowledge of Microsoft Office applications
Strong organizational skills and attention to detail
Ability to work independently and with a team
Ability to learn quickly and adapt to a fast pace production environment
Cooperative, professional and effective interaction skills
Critical thinking and problem solving skills
Ability to tolerate repetitive work without compromising accuracy and service levels
Attend additional training as requested/deemed necessary
Preferred
Medical/Dental terminology knowledge experience
Medicare/Medicaid knowledge
Claims/Billing and coding experience
Benefits
Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile cell service
$500.00 Employee referral program
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Robert Dechant
Chief Executive Officer
Andreas Wilkens
Chief Technology Officer
Recent News
2025-11-07
Company data provided by crunchbase