The Keller Group · 1 day ago
Client Relationship Manager
Greater Phoenix Area
Full-time
Onsite
Senior Level
$80K/yr - $90K/yr
5+ years expThe Keller Group is a national, full-service creative and production firm seeking a senior-level Client Relationship Manager who excels in building trust and long-term partnerships. The role involves managing client relationships, ensuring premium client experiences, and collaborating with internal teams to translate client visions into reality.
Staffing & Recruiting
Responsibilities
Serve as the main person of contact for clients, building trust through clear communication, follow-through, and genuine connection
Own the day-to-day client experience, ensuring each partnership feels intentional, valued, and well cared for
Anticipate client needs and proactively guide conversations before challenges arise
Position the work as high-value and worth the investment by aligning deliverables to each client’s success criteria
Customize the client experience based on goals, expectations, and what 'success' looks like to them
Ensure every interaction reinforces a polished, thoughtful, and elevated brand experience
Collaborate with internal design, production, and operations teams to help shape solutions that meet client objectives
Help architect creative and logistical approaches that bring ideas to life in physical, real-world environments
Act as the bridge between client vision and internal execution
Track project performance against KPIs, timelines, and profitability goals
Maintain visibility into the financial health of assigned work and flag risks early
Balance creative ambition with business realities to ensure sustainable success
Invest in long-term partnerships by delivering consistent results and thoughtful service
Foster relationships that lead to repeat business and referrals
Make clients feel like part of the family, not just another account
Qualification
Required
5-7+ years of experience managing high-touch client relationships in a creative, agency, production, or experiential environment
A natural ability to build trust and rapport with clients
Elevated communication style - you're organized, thoughtful, and confident leading thoughtful and productive conversations
Familiarity with project management tools like Basecamp, etc
A solutions-oriented mindset with the ability to pivot quickly in a fast-paced environment
Comfort collaborating across creative, sales, and production teams
A sense of ownership - you care deeply about outcomes, not just deliverables
Ability to work on-site, M-F in a highly collaborative team environment
Company
The Keller Group
We’re a boutique executive recruiting and staffing firm, with roots in Phoenix and strong networks nationwide.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rashin June Keller
Founder & Executive Recruiter
Company data provided by crunchbase