12th Man Foundation · 2 weeks ago
Senior Director of Ticket Operations (33691)
Main office - College Station, TX 77843
Full-time
Onsite
Director/Executive
7+ years expThe 12th Man Foundation is seeking a Senior Director of Ticket Operations to manage all ticket operations, primarily focusing on football ticket operations. This role involves providing support to the Assistant Vice President of Ticketing and leading the execution of season ticket renewal processes while ensuring exceptional customer service.
Non ProfitSports
Responsibilities
Mentor, coach and direct work of subordinate ticket office staff
Facilitate training and communication to ticket office & 12th Man Foundation staff
Participate in the development and support of the Foundation’s strategic plans
Collaborate with AVP of Ticketing to manage football ticket operations including system set up, renewals, printing, inventory management and communication with Texas A&M Football operations, and opposing teams
Ensure annual renewal applications for three primary renewal cycles are fully tested and prepared for successful launch
Manage regular and post season planning and implementation in coordination with AVP of Ticketing and the sport supervisor
Assist AVP of Ticketing with managing premium inventory for multiple sports
Manage, perform and train others on ticketing system (Paciolan) processes including season setup, bulk processes, and online ticket sales offers
Lead integrations and support of external sales systems including Vet Tix, FEVO, SeatGeek, etc
Oversee secondary market ticket integration, processes, and reconciliations
Oversee ticket digital printing and delivery to season ticket holders and single game ticket buyers
Responsible for reporting, audits, attendance reports and ad hoc reports as needed
Oversee fraud risk management/assessment and ticket resale policy processes
Oversee scanner and access management
Collaborate with other Ticket Office staff to ensure system data is accurate
Coordinate Production Calendar and Email Schedule
Assist with student ticket operations, as needed
Utilize systems (Paciolan, Eloqua, Salesforce) to enhance ticket operation processes
Assist in the development and implementation of ticket sales strategies and creative ticketing promotions in coordination with Athletic Marketing
Facilitate proper communication and willingness to assist with projects in a team environment
Ensure adherence to ticketing rules and regulations as established by the NCAA, SEC and Texas A&M University Athletics Department
Phone coverage as assigned
Event duties as assigned
Other duties as assigned
Assist with implementation of processes for hosting special events for all non-intercollegiate athletic events ticketed and held at university athletic venues
Qualification
Required
Bachelor's degree and/or combination of previous related experience
7+ years related experience, preferably in Ticket Office Administration at Division I institution or major professional sports organization
Proficiency with ticketing systems, preferably Paciolan, and Microsoft Office suite
Expertise with Automated Ticket Processing
Ability to commit to a structured weekly schedule and willingness to be flexible based on projects or events requiring weekend, holiday, and evening hours
Ability to travel as needed to complete duties and responsibilities
Preferred
Ticket marketing and sales experience preferred
Company
12th Man Foundation
12th Man Foundation supports championship athletics by funding scholarships, programs & facilities and helps Texas A & M succeed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase