Med-Metrix · 1 day ago
Director, Client Services, Access & Operations - Remote
United States
Full-time
Remote
Director/Executive
7+ years expMed-Metrix is seeking a Director of Client Management to oversee the operational structure and implementation of Denial Management client service operational requirements. This role involves defining and managing process reviews, improving operational outcomes, and ensuring efficient functioning of day-to-day business processes.
Health CareInformation TechnologySoftware
Responsibilities
Oversee Client Managers to ensure organizational goals are appropriately prioritized and defined
Help define and improve the internal processes of the department
Define and oversee revenue cycle performance goals and metrics
Utilize domain knowledge and feedback from internal and external sources to ensure all needs related to Claim and Authorization Denials are met
Help innovate solutions, effectively target, identify, and manage inventory
Manage additions and/or reallocation of current staff/processes to ensure client needs are being addressed
Define client-centric projects and ensure the evolving AR goals of the client and business are met
Assist with the design and development of projects tailored towards meeting broad industry and local client needs within IT infrastructure
Implement strategies to improve performance, increase client revenue, and ongoing satisfaction
Ensure preparedness for client meetings
Communicate issues which require technical and/or business attention to upper management
Ensure compliance with applicable laws and regulatory standards
Advocate for positive changes to department workflow and staffing which can improve outcomes
Provide leadership, mentorship, and guidance to department managers and supervisors
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Qualification
Required
Bachelor's degree in a related field
7+ years of experience in hospital revenue cycle roles
5+ years of experience as a director, or similar role overseeing staff, within hospital revenue cycle industry
Background and familiarity with various Hospital Accounting and EMR Systems
Solid ability to analyze, interpret and present data in meaningful ways
Preferred
Experience managing and overseeing denials programs
Company
Med-Metrix
Med-Metrix provides Performance Management and Revenue Cycle solutions to the healthcare industry.
1001-5000 employees
H1B Sponsorship
Med-Metrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (2)
2022 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis RobertsHarvest Partners
2025-08-08Private Equity
2025-06-24Private Equity
2021-09-27Private Equity
Leadership Team
B
Benjamin Hutchins
Vice President of Patient Intake Technologu
Recent News
2025-08-08
2025-08-08
Company data provided by crunchbase